Service or Maintenance Business?

• Customers demanding high quality service and maintenance?
• Multitude of invoicing frequencies?
• Problems coordinating part supplies and other materials?
• Issues balancing labour and capacity constraints?
• Missing customer deadlines?

SAP Business One for Service & Maintenance could be ideal for you.

One Service-orientated Solution

SAP Business One for Service & Maintenance provides a unique solution for service providers. It integrates service and maintenance with project capacity planning and so enables you to create flexible and realistic project plans. The result is maximum resource utilisation and on-time deliveries with minimal disruption to operations.

SAP Business One for Service & Maintenance helps ensure that you have all the necessary components and materials, equipment and personnel to schedule, complete and deliver an order by the promised due date.

The synchronisation of materials, resources and project planning helps to maximise productivity, avoid scheduling overload, reduce excess inventories and improve customer service.

Benefits For Your Business

In addition to all the benefits for which SAP Business One is world-renowned – outstanding accounting and financial performance, complete integrated business management, and a single unified view of your business – this solution helps you achieve:

• Improved quality and service response times
• Increase accuracy of estimates and quoting
• Improve scheduling and resource allocation
• Easy, fast and accurate invoicing
• Simple and powerful planning
• Reduced emergency repairs

The solution is easy to use and offers drill downs, alerts and approvals, it delivers a quick ROI and provides outstanding functionality at a very competitive price.

SAP B1 for Service & Maintenance – Features

• Service Order
  Easily created in a number of ways, simple or complex, it can include a wide range of important information.
• Customer Equipment Card
  Details and history of a particular item & overview of all service-related information.
• Service invoicing
  Flexible invoicing options including Service Contracts and Service Orders.
• Service Contracts and Warranties
  Create an on-going support or warranty contract including dates, SLA details, contract terms and requirements.
• Estimating & Quoting
  Use templates, part orders, labour & parts – and view capacity requirements of service orders.
• Service Order Planning & Scheduling
  Graphical planning tools make scheduling and planning fast and easy. Service order planning and capacity planning are fully integrated. Service orders and tasks can be assigned to employees by using a simple drag and drop interface.
• Maintenance service order
  Based on the maintenance frequency from the customer equipment cards, the system automatically generates maintenance service orders. This can be altered by selectable timeframes, counters or what comes first.
• Job Costing
  Every service order can include a budget, with real-time access to actual costs, service order margin, and WIP, this gives an up-to-date insight in the status of the service order and its progress. Extensive drill-down options to activities, material and labour.
• Service Calls
  Based on service calls the system can generate service orders. On the service call screen there is a complete overview of previous service calls, previous service orders and planned service orders.
• Service Order Invoicing
  Invoices can be based on calendar patterns, milestones, percentage of completion, or on-demand. Invoices can include labour, material and expenses. Each service order can have its own billing pattern.
• Service Contract Invoicing
  Depending on the invoice frequency, service contracts can be automatically queued for invoicing, ensuring efficient and timely billing.
• Procurement & Stock
  Materials can be linked to specific activities or milestones and therefore provide just-in-time purchasing. Support for multiple warehouses in combination with order advice and project stock.
• Timesheets
  Direct and indirect hours booking with real-time rollup to a service order and flexible invoicing. Time entry can also be done remotely via a web browser.
• Financial Reporting
  Flexible and extensive financial reporting.
• CRM
  Robust and easy-to-use with graphical analysis of your business data.